Refund policy

Last updated October 19, 2026

If no cake maker takes your order

You aren't charged. Your card is only charged once a cake maker accepts your order. If we ever charged it and the order then can't be filled, the full amount goes back to your card.

If a cake maker can't make your cake

We find another cake maker, at no extra cost to you. If we can't find one in time, you get a full refund.

If something is wrong with your cake

Tell us within 48 hours of the pickup or delivery, using the link in your email or by emailing katieleesmith@kheeva.com. A photo helps. Someone from our team will reach out, find out what happened, and make it right. Depending on what went wrong, that can be a replacement, a partial refund or a full refund. We compare the cake with what was agreed for your order and the photo the cake maker took before handing it off.

$20 toward your next cake

If no cake maker takes your order, or we refund your order because something went wrong, we also email you a code for $20 off your next cake, on top of any refund. It's good for 6 months. One code per order, it works on one order, it can't be combined with another code, and it can't be exchanged for cash.

If you cancel

• Before a cake maker accepts your order: no charge.
• 72 hours or more before your pickup or delivery time: a full refund.
• With less notice: we refund what we can based on what the cake maker has already done, and tell you the amount first.

The full details are in our terms.

How refunds are paid

Refunds go back to the card you paid with. Most banks show them within 5 to 10 business days.